You can book online online. We do have a 24 hour customer service helpline. 24 hrs 0333 7721258
Your sales receipt will automatically be sent to you whether you book online and make payment by credit / debit card.
In case of an emergency call our out of office hours 0333 7721258
A 'Meet and Greet' service is where your driver will be waiting with a name board in the Arrivals Hall. For this service an additional charge will apply.
If your plane is delayed for a serious length of time, please contact our office immediately on 0333 7721258 and we will hold your driver until a new flight time is issued. If you follow these guide lines no extra charges will apply.
As soon as you are aware that there is a problem please call our office immediately 0333 7721258. We will work with you to resolve the situation. We will rearrange your collection, or a refund can be obtained under our refund policy guidelines
If your plane is diverted to another airport during the flight, then we as a company by having your driver at the airport have fulfilled our obligation and a refund cannot be obtained. If you do get diverted to another airport, please call our office immediately and we will discuss the options with you. There could be an extra charge to yourself, that you may be able to claim against your airline or insurance
Please mention at the point of booking if you require any additional collections as this will affect the price. Whilst you are on your journey you require additional drops or pick ups please ask your driver who will try and accommodate for an additional fee to be paid directly to them. But this may not always be possible due to time constrictions and advance bookings. It is always advisable to let us know before the day or at the time of booking.
We will always do everything in our power to get you to the airport on time. We always advise a collection time and add additional time to the journey to ensure that you get to your destination in plenty of time. We always aim to arrive on time with a fully working vehicle. If following our advice and allowing plenty of time for your journey you do miss a flight (i.e. through a motorway accident) we are not held responsible and a refund will not be available. You may be able to claim via your travel insurance
Yes, we are fully licensed. All our vehicles are Local Council registered, Taxi Plated and Taxi insured with public liability insurance
All 16 seater minibuses are booked through third parties and therefore we only act as a booking agent. Any refunds or disputes need to be directed to the minibus operator.
It is not a legal requirement to have car seats in taxis and we do not provide them.